Effective Date: 30-08-2025
Last Updated: 30-08-2025
At RainyRoofers (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rainyroofers.com (the “Site”) or use our roofing services.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Request a free roofing estimate or consultation
- Schedule roofing services or inspections
- Contact us via phone, email, or contact forms
- Subscribe to our newsletter or updates
- Leave reviews or testimonials
- Apply for employment opportunities
Types of personal information may include:
- Full name and contact information (address, phone number, email)
- Property details and roofing project specifications
- Insurance information for claims assistance
- Payment and billing information
- Emergency contact information
- Employment application details
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device and browsing activity:
- IP address and geographic location
- Browser type and version
- Operating system information
- Pages visited and time spent on our site
- Referring website information
- Click-through data and navigation patterns
Cookies and Tracking Technologies
RainyRoofers uses cookies and similar tracking technologies to enhance your website experience:
- Essential Cookies: Necessary for basic website functionality
- Analytics Cookies: Help us understand site usage and improve performance
- Marketing Cookies: Enable personalized content and advertising
- Third-Party Cookies: From services like Google Analytics and social media platforms
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.
How We Use Your Information
Service Delivery
We use your personal information to:
- Provide roofing estimates, consultations, and services
- Schedule appointments and emergency repairs
- Communicate project updates and completion status
- Process payments and manage billing
- Assist with insurance claims and documentation
- Provide customer support and respond to inquiries
Business Operations
Your information helps us:
- Improve our roofing services and customer experience
- Develop new services and offerings
- Conduct market research and analysis
- Maintain accurate business records
- Comply with legal and regulatory requirements
Marketing and Communications
With your consent, we may use your information to:
- Send promotional materials about roofing services
- Provide seasonal maintenance reminders
- Share industry news and roofing tips
- Invite participation in customer surveys
- Announce special offers and discounts
You can opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.
Information Sharing and Disclosure
Service Providers
We may share your information with trusted third-party service providers who assist with:
- Payment processing and billing services
- Website hosting and maintenance
- Email marketing and communication platforms
- Analytics and performance monitoring
- Background checks for employment applicants
All service providers are contractually obligated to protect your information and use it only for specified purposes.
Business Partners
We may share information with:
- Material suppliers and manufacturers for warranty purposes
- Insurance companies for claims processing
- Subcontractors working on your roofing project
- Financial institutions for payment processing
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal process or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our terms of service or contracts
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to this Privacy Policy.
Data Security Measures
RainyRoofers implements comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL encryption for data transmission
- Secure server hosting with regular security updates
- Firewall protection and intrusion detection systems
- Regular security audits and vulnerability assessments
- Multi-factor authentication for internal systems
Administrative Safeguards
- Employee training on data privacy and security
- Access controls limiting information access to authorized personnel
- Regular privacy policy reviews and updates
- Incident response procedures for potential breaches
- Vendor security assessments and agreements
Physical Safeguards
- Secure office facilities with controlled access
- Locked filing cabinets for physical documents
- Secure disposal of sensitive information
- Device encryption and password protection
While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.
Your Privacy Rights
Access and Correction
You have the right to:
- Access personal information we have collected about you
- Request corrections to inaccurate or incomplete information
- Update your contact preferences and communication settings
- Review how your information is being used
Data Portability
You may request a copy of your personal information in a commonly used, machine-readable format for transfer to another service provider.
Deletion Rights
You can request deletion of your personal information, subject to:
- Legal retention requirements
- Legitimate business needs
- Ongoing service relationships
- Regulatory compliance obligations
Marketing Opt-Out
You can opt out of marketing communications by:
- Clicking unsubscribe links in emails
- Contacting us directly via phone or email
- Updating preferences in your account settings
- Requesting removal from mailing lists
Cookie Controls
You can manage cookie preferences through:
- Browser settings and privacy controls
- Third-party opt-out tools
- Website cookie preference centers
- Mobile device advertising settings
Children’s Privacy Protection
RainyRoofers does not knowingly collect personal information from children under 13 years of age. Our services are designed for adults seeking roofing solutions. If we discover we have collected information from a child under 13, we will delete such information immediately.
Parents or guardians who believe their child has provided personal information should contact us immediately for removal.
Third-Party Websites and Services
Our website may contain links to third-party websites, including:
- Social media platforms
- Customer review sites
- Manufacturer websites
- Partner service providers
- Industry resources
This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any external sites you visit.
Social Media Integration
We may use social media features and plugins that collect information about your interactions. These features are governed by the privacy policies of the respective social media companies.
California Privacy Rights (CCPA)
California residents have additional privacy rights under the California Consumer Privacy Act (CCPA):
Right to Know
- Categories of personal information collected
- Sources of personal information
- Business purposes for collecting information
- Categories of third parties receiving information
Right to Delete
Request deletion of personal information, subject to legal exceptions.
Right to Opt-Out
Opt out of the sale of personal information (Note: RainyRoofers does not sell personal information).
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
To exercise your California privacy rights, contact us at:
- Email: admin@rainyroofers.com
- Phone: +13159618676
- Mail: 11246 County Route 155
Adams, NY 13605
USA
International Data Transfers
RainyRoofers operates primarily within [Your Country/State]. If you are accessing our services from outside this region, please note that your information may be transferred to and processed in locations where our servers and service providers are located.
Privacy Policy Updates
We may update this Privacy Policy periodically to reflect:
- Changes in our business practices
- Legal or regulatory requirements
- New privacy technologies
- Customer feedback and requests
Notice of Changes:
- Updated policies will be posted on our website
- Material changes will be communicated via email
- Continued use of our services constitutes acceptance of updates
- Previous versions available upon request
We encourage you to review this Privacy Policy regularly to stay informed about our privacy practices.
Contact Information
For privacy-related questions, concerns, or requests, please contact us:
RainyRoofers Privacy Officer
Email: admin@rainyroofers.com
Phone: +13159618676
Mailing Address:
Rainy Roofers
11246 County Route 155
Adams, NY 13605
USA
Business Hours:
Monday – Friday: 7:00 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed (Emergency service available)
Emergency Services: Available 24/7
Free Estimates: By appointment, 7 days a week
Complaint Resolution
If you have concerns about our privacy practices:
- Contact Us directly using the information above
- Allow 30 days for investigation and response
- Escalate to regulatory authorities if unsatisfied with our response
- Consult legal counsel for additional guidance if needed
We are committed to resolving privacy concerns promptly and fairly.